For help with your Google Apps Email and Apps, please visit: http://www.google.com/support/a/.
More than likely, you’ll find your answer here before your support ticket with us is resolved.
As a reminder, Broad Impact does not directly support Google Apps products.* If you wish to purchase Google Apps Support, please submit a support case with us and we'll get you set up.
*If you are a non-profit organization, you may be eligible for a FREE Google Support package!