At Broad Impact we strive for 100% uptime, and it is a major focus of ours. But what happens if we fail? Who watches the watchers? Should a cataclysmic event take out Broad Impact, we want to make sure that you are aware that a critical piece business operations is compromised.
We have implemented an alerting system to alert you of any downtime events. We are using Twitter for this: the @BroadImpactOps account has been setup and we ask that you follow it.
This is an opt-in program, but we’d recommend that you participate in it. We would tweet from this account very rarely, and only during such times that Broad Impact is having major outages, no matter what the root cause is. These tweets will never be automated; it would come directly from the Broad Impact Ops team. We also ask that you enable mobile notifications for your Twitter account so that tweets from @BroadImpactOps reach you instantly — we’re including the simple setup instructions below.
What you’ll need to get started
You’ll need a Twitter account — please create one from here, if you don’t have one already. Follow @BroadImpactOps from your Twitter account.
Setting up Twitter to send mobile notifications
Here is the short instructions on how to setup Twitter to send you a text message, when we tweet from @BroadImpactOps.
- In Twitter, click on Settings under your profile.
6. Once verified, you’ll be taken to the Text messaging page. Select Tweets from people you’ve enabled for mobile notifications, if not selected already.
7. Click on the Save button to save your changes.
8. Navigate to @Broad Impactops. Click on the Follow button, if not following already.
9. Click on the small mobile icon besides the Following button to enable mobile notifications from @broadimpactops.
And you should be all set to receive notifications to learn about when and if the Broad Impact Cloud is having failures.
As always, should you have any concerns, please contact us at firstname.lastname@example.org or by visiting our submitting a secure support ticket here.