What is NiceReply, you ask? NiceReply is a SAAS service that helps Broad Impact offer our customers the opportunity to provide feedback on our level of service. We prefer to give this opportunity on each and every customer contact. We hope that you'll take advantage of this and help us serve you better into the future.
The folks over at NiceReply are great. Take a look at their website at http://www.nicereply.com/ and mention that we sent you!